Privacy Policy

1. Overview

We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, store, and share your information when you interact with The Pet Expert ABN 59 706 936 711 , including when you purchase products or contact us.

 

2. What We Collect

We may collect the following information:

• Your name
• Email address
• Phone number
• Delivery address
• Information about your pets (such as breed or age)
• Payment details (processed securely through third-party providers)

 

3. How We Use Your Information

We use your information to:

• Process orders and deliver products
• Respond to enquiries and provide customer support
• Send updates, offers, and product information
• Improve our services and website
• Meet legal and regulatory requirements

 

4. Marketing and Affiliate Emails

When you provide your contact details, you agree to receive emails from us and from selected affiliate partners. These emails may include product updates, special offers, or other information we think may interest you. You can unsubscribe at any time using the link in our emails.

 

5. Data Security

We take reasonable steps to protect your information from misuse, loss, or unauthorised access. Payment details are handled securely and are not stored by us.

 

6. Sharing Your Information

We do not sell or rent your personal information. We may share it with:

• Service providers who help us deliver products or manage communications
• Affiliate partners (only with your consent)
• Government or regulatory bodies if required by law

 

7. Access and Complaints

You can ask to see the personal information we hold about you or request corrections. If you have concerns about how your information is handled, please contact us at linda@thepetexpert.com.au

 

8. Cookies

Our website may use cookies to improve your experience. You can change your browser settings to block cookies, but this may affect how the site works.

 

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website.